Frequently Asked Questions
What happens if I exceed my plan limits?
We'll notify you when you're approaching your limits. You can upgrade at any time, or additional usage will be billed at $0.05 per query.
Can I change plans anytime?
Yes! Upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any charges.
What's included in "documents"?
Any file you upload: PDFs, Word docs, text files, spreadsheets, presentations, and more. Each document is automatically chunked and indexed.
Is my data secure?
Yes. Pro and Enterprise plans include end-to-end encryption. Documents are encrypted client-side before upload, and we never see your plaintext data.
Do you offer educational or non-profit discounts?
Yes! Contact us at hello@ten3t.com with proof of status for a 50% discount on Pro plans.
What payment methods do you accept?
We accept all major credit cards via Stripe. Enterprise customers can pay via invoice.